FAQ

  • Can I reserve my property for personal use?

    Absolutely! We offer unlimited owner holds for you and your family and friends. You can easily block off times using the owner portal.

  • What are your fees?

    We offer a comprehensive range of services designed to ensure your property is managed efficiently and effectively. Our services include marketing and listing your property on top booking platforms, handling all guest communications, managing reservations, coordinating housekeeping and maintenance, and providing 24/7 guest support. We also offer financial reporting and assistance with legal and regulatory compliance.

  • How do you handle bookings and reservations?

    We manage bookings through multiple online platforms and our own reservation system to maximize exposure and ensure smooth operations. Our team handles all aspects of the booking process, including confirming reservations, processing payments, and addressing any special requests. We also have systems in place to manage booking conflicts and cancellations effectively

  • How do you screen guests?

    We screen guests using a combination of identity verification, credit checks, and previous guest reviews. Our goal is to ensure that all guests are reliable and respectful, helping to minimize risks and protect your property. We also provide guests with clear guidelines and expectations to maintain high standards of behavior

  • How do you maintain properties?

    Regular maintenance is key to preserving the quality of your property. We conduct routine inspections, manage preventive maintenance schedules, and address any repair needs promptly. Our team coordinates with trusted contractors and service providers to ensure high standards for both routine upkeep and emergency repairs.

  • What is your policy on property damage and security deposits?

    We collect a security deposit from guests to cover any potential damage. In the event of damage, we assess the situation and use the security deposit to cover repair costs. We provide detailed documentation and transparency in all cases of damage. After the guest checks out, we process the return of the security deposit, less any deductions, within the stipulated time frame

  • How do you handle guest complaints and issues?

    Our team is available 24/7 to handle guest complaints and issues. We address concerns promptly and work to resolve them quickly to ensure a positive guest experience. We also keep property owners informed about any significant issues and the steps taken to address them.

  • How do you market a property?

    We use a multi-faceted marketing approach to attract potential guests. This includes listing your property on major booking platforms, utilizing social media and email marketing, and creating engaging property listings with high-quality photos and descriptions. We also employ search engine optimization (SEO) techniques to increase visibility and attract more bookings.

  • Will I be given updates about my property?

    We provide regular updates on your property’s performance, including monthly reports on bookings, revenue, and any maintenance issues. We also offer real-time updates for significant events or urgent matters. Our goal is to keep you informed and ensure transparency in all aspects of property management.

  • *How do you handle taxes and financial reporting?

    We assist with tax preparation by providing detailed financial reports that outline rental income and expenses. We can also offer guidance on tax implications and ensure that you have the necessary documentation for tax filing. Our goal is to simplify the financial aspects of property management for you.

  • What makes your company different from others?

    What sets us apart is our commitment to personalized service and innovative technology. We combine cutting-edge property management software with a dedicated team of professionals who are focused on maximizing your property’s potential. Our approach is tailored to meet your specific needs and goals, ensuring a high level of satisfaction and performance